Careers

Account Manager Job Description

Effective Date: 05/22/2023

Reports To: Store Manager

JOB PURPOSE:

Train to Manage a Bolin Rental Purchase store. Maximize revenue by developing and executing regular sales plans with a goal of 100% customer satisfaction. Help manager in all aspects of the business by following and enforcing established policy and procedures including but not limited to work schedules, cash and inventory controls, and order verification. Accomplish these in a way that is consistent with Bolin Rental Purchases mission and culture.

KEY RESPONSIBILITIES:

Sales:

• Greet and assist customers on the sales floor
• Obtain new rental orders over the phone and on the sales floor
• Prospect for new business by telemarketing and distributing advertising materials
• Complete rental agreements as required
• Maintain the store in pristine Rent Ready condition and keep coworkers informed of promotions and products

Collections:

• Assist in the review of past due accounts and collection activities per Bolin Collection Program
• Assist in customer service calls

Administration:

• Organize and follow up on all daily activity and keep daily delivery log on schedule
• Monitor and improve the sales skills of needed co workers
• Develop

Deliveries and Pick Up’s:

• Load truck per company policy to protect merchandise
• Deliver merchandise to customers as assigned and per Proper Professional Delivery Guidelines
• Install Merchandise and instruct on proper use
• Pick up merchandise from customers homes as assigned
• Keep vehicles clean, inspected and properly maintained as assigned

Account Management:

• Review expired accounts and communicate with customers to promote timely payments
• Maintain accurate records of past due account activity
• Complete customer service calls in a timely manner as assigned
• Follow all policies and procedures as per Bolin Rentals Collection Program and Employee Handbook

Showroom Floor:

• Maintain the store in pristine rent ready conditions always
• Prepare returned merchandise to rent ready condition within 48 hours
• Keep sales Floor Clean, Pristine, and Organized always
• Keep back rooms, offices, and storage areas pristine, neat and organized always

Job Requirements:

• 18 years of age or older
• Valid state drivers license, good driving record and personnel reliable transportation to and from work
• High School Diploma or equivalent
• Ability to follow instruction, and be capable of moving and heavy lifting repeatedly
• Heavy Lifting and moving of merchandise repetitively for moderate periods of time